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Business Process Management :

Jeston, John

Business Process Management : practical guidelines to successful implementation / John Jeston and Johan Neils - 3rd ed. - Routledge : [London] c 2009 - 320 p. : 27cm

includes index

ISBN: 0415641764

Subjects--Topical Terms:
Industrial management
Production Planning
Reengineering--management

Dewey Class. No.: 658.533

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