The art and science of communication : tools for effective communication in the workplace / P.S. Perkins.

Includes index.

Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group...that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings.