TY  - BOOK
AU  - Weingand, Darlene E.
TI  - Customer service excellence: a concise guide for librarians 
SN  - 0838906893
U1  - 025.5 23
PY  - 1997///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and readers
KW  - United states
KW  - Library customer
N1  - Includes bibliographical references and index
ER  -