TY - BOOK AU - Seybold,Patricia B. AU - Marshak,Ronni T. TI - Customers.com: how to create a profitable business strategy for the Internet and beyond SN - 0812930371 (acidfree paper) AV - HF5415.5 .S494 1998 U1 - 658.81202854678 SEY 23 PY - 1998/// CY - New York PB - Times Business KW - Customer services KW - Communication systems KW - Internet marketing KW - World Wide Web KW - Internet N1 - Includes index UR - http://www.loc.gov/catdir/bios/random058/98023469.html UR - http://www.loc.gov/catdir/samples/random044/98023469.html UR - http://www.loc.gov/catdir/description/random0411/98023469.html ER -