Durrance, Joan C.

How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. - Chicago : American Library Association, 2005. - x, 183 p. : ill. ; 23 cm.

Includes bibliographical references and index.

The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.

0838908926 (pbk. : alk. paper)

2004022581


Libraries--Evaluation.
Libraries--Evaluation.--United States
Public services (Libraries)--Evaluation.
Public services (Libraries)--Evaluation.--United States
Public libraries--Evaluation--United States--Case studies.
Libraries and community--United States.

Z685.85 / .D87 2005

027 / DUR