TY  - BOOK
AU  - McNeil,Beth
AU  - Johnson,Denise J.
TI  - Patron behavior in libraries: a handbook of positive approaches to negative situations 
SN  - 0838906621
AV  - Z711 .P338 1996
U1  - 025.5 23
PY  - 1996///
CY  - Chicago
PB  - American Library Association
KW  - Public services (Libraries)
KW  - United States
KW  - Libraries
KW  - Security measures
N1  - Includes bibliographical references and index
ER  -