Seppanen, Marvin S. <br/><br/>
Process analysis and improvement :  tools and techniques / 
Marvi S. Seppanen, Sameer Kumar  
 - Boston :  McGraw-Hill ,  c 2003 
 - xxiii , 366p. :  ill. ;  26cm  
<br/><br/> includes index 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Re-engineering management 
<br/><br/><label>Dewey Class. No.: </label>658.4063