TY  - BOOK
AU  - Seppanen, Marvin S.
AU  - Kumar, Sameer
TI  - Process analysis and improvement: tools and techniques 
U1  - 658.4063 23
PY  - 2003///
CY  - Boston
PB  - McGraw-Hill
KW  - Re-engineering management
N1  - includes index
ER  -