Seppanen, Marvin S. <br/><br/>
Process analysis and improvement :  tools and techniques / 
Marvin S. Seppanene, Sameer Kumar 
 - Boston :   McGraw-Hill  c 2005 
 - xviii , 366p. :  ill.   26cm 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>00728517129 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (management)
<br/><br/><label>Dewey Class. No.: </label>658.4063