TY  - BOOK
AU  - Seppanen, Marvin S.
AU  - Kumar, Sameer
TI  - Process analysis and improvement: tools and techniques 
SN  - 00728517129
U1  - 658.4063 23
PY  - 2005///
CY  - Boston : 
PB  - McGraw-Hill
KW  - Reengineering (management)
N1  - includes index
ER  -