TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781452217628 (pbk.) AV - HF5718 .Q56 2014 U1 - 658.45 23 PY - 2014/// CY - Thousand Oaks, Calif PB - SAGE KW - Business communication N1 - Includes bibliographical references and index ER -