Jeston, John <br/><br/>
Business Process Management :  practical guidelines to successful implementation / 
John Jeston and Johan Neils 
 - 3rd ed. 
 - Routledge :  [London]  c 2009 
 - 320 p. :  27cm 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0415641764 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Production Planning <br/>Reengineering--management 
<br/><br/><label>Dewey Class. No.: </label>658.533