| 000 | 00804nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c2363 _d2363 |
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| 005 | 20180115163446.0 | ||
| 008 | 180115b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781138186095 | ||
| 040 | _cMUL | ||
| 082 | _a658.562 | ||
| 100 |
_aBeckford, John _96387 |
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| 245 |
_aQuality : _ba critical introduction / _cJohn Beckford |
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| 250 | _a4th ed. | ||
| 260 |
_aLondon ; New York : _bRoutledge, Taylor & Francis Group, _cc 2017. |
||
| 300 |
_axvi, 303 p.: _bill.; _c26 cm. |
||
| 500 | _aIncludes bibliographical references and index | ||
| 650 |
_aTotal quality management _xCase studies. _96388 |
||
| 650 |
_aService industries _xManagement _xCase studies. _96389 |
||
| 650 |
_aManufacturing industries _xManagement _xCase studies. _96390 |
||
| 942 |
_2ddc _cBK |
||