000			01691nam a22002657a 4500
999			_c287449 _d287449
005			20210917183128.0
008			210917b ||||| |||| 00| 0 eng d
040			_cMuni University Library
082			_222 _aMUK 302.2 _bKEH
100			_aKehoe, Dalton. _910387
245			_aEffective communication skills / _cDalton Kehoe
260			_aChantilly, Va. : _bThe Teaching Company, _cc2011.
300			_avi, 80p. : _bill. ; _c19 cm. _eIncludes DVD.
440			_aThe Great courses., Professional., Communication skills _nCourse no.9331 _910388
500			_aCourse no.9331
500			_aTwenty-four lectures
500			_aCourse guidebook includes Professor biography, lecture outline, course scope, and bibliography.
520			_aThis course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
650			_aInterpersonal communication. _92871
650			_a Oral communication. _93227
650			_aDialogue analysis. _910389
650			_aConflict management. _96047
942			_2ddc _cBK