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Customer service excellence :

Weingand, Darlene E.

Customer service excellence : a concise guide for librarians / Darlene E. Weingand - Chicago : American Library Association, c1997 - xii, 136p. : ill. ; 23 cm.

Includes bibliographical references and index

ISBN: 0838906893

Subjects--Topical Terms:
Libraries and readers--United states

Subjects--Geographic Terms:
Library customer

Dewey Class. No.: 025.5

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