Customer service excellence : (Record no. 1765)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00690nam a22002057a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170707161535.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170707b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0838906893 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Transcribing agency | MUL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 23 |
| Classification number | 025.5 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Weingand, Darlene E. |
| 9 (RLIN) | 4449 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service excellence : |
| Remainder of title | a concise guide for librarians / |
| Statement of responsibility, etc. | Darlene E. Weingand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chicago : |
| Name of publisher, distributor, etc. | American Library Association, |
| Date of publication, distribution, etc. | c1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 136p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Libraries and readers |
| Geographic subdivision | United states |
| 9 (RLIN) | 4450 |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | Library customer |
| 9 (RLIN) | 4451 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | General Stacks | 07/07/2017 | donation | 025.5 WEI | MUL17070002 | 07/07/2017 | 07/07/2017 | Books |