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Customer service excellence : a concise guide for librarians / Darlene E. Weingand
Material type:
TextPublication details: Chicago : American Library Association, c1997Description: xii, 136p. : ill. ; 23 cmISBN: - 0838906893
- 23 025.5
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Main Library General Stacks | 025.5 WEI (Browse shelf(Opens below)) | Available | MUL17070002 |
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| 025.5 PAT Patron behavior in libraries : | 025.5 POL Sign systems for libraries : solving the wayfinding problem / | 025.5 SPA Teachers and librarians working together : | 025.5 WEI Customer service excellence : | 025.52 LIB Libraries and neighborhood information centers; | 025.52 REF Reference and information services : | 025.52 REF Reference and information services : |
Includes bibliographical references and index
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